Privacy Policy

Information you give us. When you submit a request through a form on this site, or contact us by phone or email, we collect what you provide: your name, company, email address, phone number, and the details of your request. Project and equipment details you send us — model numbers, photographs, specifications — are collected as part of that request.

Information collected automatically. Our hosting provider records standard server log information when you visit, including your IP address, browser type, the pages you request, and the date and time of the request. This information is used to operate and secure the site.

Analytics. We use Google Analytics to understand how the site is used — which pages are visited, how visitors arrive, and roughly where in the world they are. Google Analytics sets cookies in your browser and receives your IP address. We use it to improve the site, not to build advertising profiles.

Live chat. The site offers a live chat window, provided by Crisp. If you open it, what you type — along with your name and email address if you give them — is sent to Crisp and stored there so we can read and reply to the conversation. Crisp sets cookies in your browser so a conversation you start is still there if you come back. Closing the window without typing anything starts no conversation.

What we do not do. We do not use advertising pixels or cross-site tracking technologies on this website. We do not sell personal information, and we do not share it with third parties for their own marketing.

We use the information you give us to respond to your request, prepare quotes and equipment recommendations, support projects and orders, and keep in touch about the work you have asked us to help with. We use automatically collected information to operate, maintain, and secure the site.

This website sets analytics cookies through Google Analytics, described above. Our live chat provider, Crisp, also sets cookies once the chat window loads, so a conversation can be picked up where you left it. It does not set advertising cookies. A session cookie is also set for authorized staff editing the site's content; that one is not set for ordinary visitors.

You can prevent Google Analytics from collecting your visit by installing Google's browser opt-out add-on, or by blocking cookies for this site in your browser settings. The site works normally either way.

Some pages include content served by third parties, which receive your IP address and basic device information in order to deliver that content:

We also use service providers to operate the site, including a hosting provider and a content management platform. These providers process information on our behalf and under our instructions.

We share personal information only in these circumstances: with the service providers described above; with a manufacturer we represent, where sharing your request is necessary to quote, supply, or support the equipment you asked about; and where required by law or to protect our legal rights.

We keep requests and related correspondence for as long as needed to serve you and to meet our business and legal obligations. [RETENTION PERIOD TBC]

You can ask us to correct or delete the information you have given us, or ask what we hold, by contacting us using the details below. Depending on where you live, you may have additional rights under state privacy law, and we will honor those rights where they apply. [STATE PRIVACY LAW APPLICABILITY TBC]

If you no longer wish to hear from us, tell us and we will stop.

This site is intended for business use. It is not directed to children, and we do not knowingly collect personal information from children.

We take reasonable measures to protect the information we hold. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We may update this policy from time to time. When we do, we will revise the "Last updated" date above.