Privacy Policy

Information you give us. When you submit a request through a form on this site, or contact us by phone or email, we collect what you provide: your name, company, email address, phone number, and the details of your request. Project and equipment details you send us — model numbers, photographs, specifications — are collected as part of that request.

Information collected automatically. Our hosting provider records standard server log information when you visit, including your IP address, browser type, the pages you request, and the date and time of the request. This information is used to operate and secure the site.

What we do not do. We do not use advertising pixels, cross-site tracking technologies, or third-party analytics on this website. We do not sell personal information, and we do not share it with third parties for their own marketing.

We use the information you give us to respond to your request, prepare quotes and equipment recommendations, support projects and orders, and keep in touch about the work you have asked us to help with. We use automatically collected information to operate, maintain, and secure the site.

This website does not set advertising or analytics cookies. A session cookie is set only for authorized staff editing the site's content; it is not set for ordinary visitors.

Some pages include content served by third parties, which receive your IP address and basic device information in order to deliver that content:

We also use service providers to operate the site, including a hosting provider and a content management platform. These providers process information on our behalf and under our instructions.

We share personal information only in these circumstances: with the service providers described above; with a manufacturer we represent, where sharing your request is necessary to quote, supply, or support the equipment you asked about; and where required by law or to protect our legal rights.

We keep requests and related correspondence for as long as needed to serve you and to meet our business and legal obligations. [RETENTION PERIOD TBC]

You can ask us to correct or delete the information you have given us, or ask what we hold, by contacting us using the details below. Depending on where you live, you may have additional rights under state privacy law, and we will honor those rights where they apply. [STATE PRIVACY LAW APPLICABILITY TBC]

If you no longer wish to hear from us, tell us and we will stop.

This site is intended for business use. It is not directed to children, and we do not knowingly collect personal information from children.

We take reasonable measures to protect the information we hold. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We may update this policy from time to time. When we do, we will revise the "Last updated" date above.